Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
We at Hoppiny strive to provide the best customer service we can! If you receive your product with damages, please get in touch with us using the contact us. We'll see if you qualify for a refund or exchange. If 30 days have gone by since your goods have been delivered, unfortunately, we can't offer you a refund of any kind.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item that has been tampered with or is not in its original condition will not be eligible for a refund. You will then need to send us the product to be inspected and your refund will be processed within 3-6 business days upon the arrival. After the product has been inspected, your refund or exchange will be issued.
Please note all shipping costs are non-refundable and customers are responsible for return shipping.